As section 43 of the Electronic Communications and Transactions Act 25 of 2002 requires:

• Full name and legal status: The Growth Box (Pty) Ltd, trading as CommunityDesk
• Registration number: 2014/113470/07, registered in the Republic of South Africa
• VAT number: not registered for VAT
• Physical address, and address for legal notices: 25 Ormonde View, Corwen Street, Ormonde Extension 26, Johannesburg, 2091
• Telephone: 067 861 3549
• Email: enquiry@communitydesk.co.za
• Website: https://communitydesk.co.za

Our only website is https://communitydesk.co.za, and sign-in happens only there. Our emails come from addresses ending in @communitydesk.co.za.

We will never ask for a password, a one-time sign-in code, or card or bank details by email, SMS, WhatsApp or phone. If you receive a message that claims to be from CommunityDesk and asks for these, or a link to a look-alike website, do not use it, and please report it to enquiry@communitydesk.co.za.

• Service: CommunityDesk online software for community schemes, described on our home page and in our Terms of Service.
• Price: shown on our pricing page, with no delivery costs. We are not registered for VAT, so no VAT is added. Your price is confirmed before you authorise billing.
• Free trial: 60 days, no card needed.
• Payment: by EFT or the payment methods shown in the app; card payments are processed by our payment provider on its secure pages, and we do not see or store card numbers.
• Delivery: access is immediate once you sign up.
• Cancellation, cooling-off and refunds: see section 15 of our Terms of Service.

• Privacy: our Privacy Policy and Cookie Policy explain how we handle personal information under POPIA.
• Information Officer: our director, enquiry@communitydesk.co.za.
• PAIA manual: our PAIA Manual under section 51 of the Promotion of Access to Information Act 2 of 2000 explains how to request records. A printed copy is available free of charge from our Information Officer.
• Security: sign-in uses one-time links or codes with optional two-step login; information is encrypted in transit; payments are processed by regulated payment providers.

If you are unhappy, write to enquiry@communitydesk.co.za. We aim to acknowledge complaints within one working day and to resolve them within 20 business days. If we cannot resolve it, you may refer the dispute to mediation as set out in our Terms of Service, or approach a regulator or ombud with jurisdiction, such as the Information Regulator (personal information) or, where it applies, the National Consumer Commission.

We do not currently subscribe to an industry code of conduct or alternative dispute resolution scheme.

CommunityDesk, its logo and the content of this website belong to The Growth Box (Pty) Ltd. You may share links to our pages and quote short extracts with acknowledgement; please ask before copying more. Other names and logos belong to their owners and are used only to refer to their services.